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The following lists documentation that may be required and should also be uploaded into your formal claim file if available:

• Claim type: total loss, partial loss, damage or delay
• Mishandled weight and pieces
• Claimed amount
• Commercial Invoices (highlighting the mishandled goods only in the invoices)
• Packing List (highlighting the mishandled goods only)
• Customs Report (if available)
• Proof of delivery (POD) (if available), not required for total loss claims
• Subrogation letter (in case claimant is not the shipper or consignee) and it should be on an official company letter head, stamped and signed by an authorized person.
• Proof of contract: Copy of the master air waybill and house air waybill
• Detailed statement of Claim fully describing details of loss/damage
• Proof of mitigation of loss: Salvage receipts or repair invoices
• Dump certificate proving cargo was destroyed as per local, state or governmental regulations. If a shipment is destroyed a letter from the claimant is required indicating why the cargo could not be used, repaired or salvaged
• Cargo survey: Performed by a licensed Marine Surveyor (if available)